General Terms and Conditions

The below terms and conditions are a binding legal agreement between yourself and Family Day Care Australia Ltd (FDCA). By submitting a request for a Nationally Coordinated Criminal History Check (NCCHC), you acknowledge and agree that you have read and understood these terms and conditions.

1. Data Collection

All sensitive data we receive is stored in an encrypted format in compliance with the Australian Privacy Act, all data collected for the NCCHC is for the purpose of the NCCHC and the data we collect is stored for a minimum of 12 months and to be removed and deleted within 14 months of collection.

2. Signed consent

FDCA cannot release any NCCHC information without receiving the applicant’s signed Application and Informed Consent Form and the required identity documents. The applicant agrees to have their identification document information verified with 3rd party organisations.

3. Applicant's Obligation

It is agreed that the applicant will review all information they have provided in their application before submitting, to ensure the information they have provided is accurate and correct. The applicant agrees that all identity documents they provide are their own. Any incorrect information supplied by the applicant will result in an invalid NCCHC. FDCA will work with applicants who have completed an invalid NCCHC and a check can be re submitted. If the application is still invalid after this consultation no refund will be provided.

4. NCCHC process

The applicant understands that FDCA cannot expedite the NCCHC process. The majority (around 70 per cent of all checks submitted) are completed in real-time and results returned to the applicant within minutes. Up to 30 percent may be referred to one or more police agencies and can take longer than 10 business days to be returned because of the NCCHC’s complexity.

5. Refunds

FDCA is not required to provide a refund for:

• Incorrect forms that are submitted by the applicant
• Any data entry errors made by the applicant
• NCCHC already submitted to the Australian Criminal Intelligence Commission (ACIC)
• Submissions for applications we are not authorised to process
• Change of mind after partially or fully completing the application process
• Selection of the wrong type and/or reason for the NCCHC
• Applicants that provide invalid or insufficient identity documents